About TSM
TSM Evolution is a cloud-based operations and field service management system, which is entirely hosted in the Amazon Web Services (AWS) environment, which is based in Australia. This incorporates the most up-to-date best-in-class security and disaster recovery methods.
TSM Evolution is a comprehensive but completely customizable business management system that provides the necessary flexibility to handle your field service operational workflow requirements.
Access your data anywhere, anytime to manage your business effectively.
Key benefits of TSM
- Scheduling Management. Flexible Scheduling for all types of Jobs by technicians and teams.
- Asset Preventative Maintenance. Track the cost of maintenance contracts, plan preventative maintenance.
- Quoting. Easily create, update, send and schedule quotes and convert to jobs upon acceptance.
- Purchasing & Supplier Management. Comprehensive Purchase Order Management system allowing you to raise purchase orders to Supplier and Contractors for jobs or to replenish inventory.
- Project Management. Easily manage larger projects, estimates, progress claims and actual costs to deliver your projects on time and on budget.
- Inventory Management. Comprehensive stock management and movement visibility.
- Comprehensive Time Management. Detailed timesheet capture in real-time, allowing for flexibility in labour types and labour rates.
- TSM Mobile Solutions. TSM’s Mobile field service solution makes it easy for field technicians to view, add and update jobs, track time, service equipment, generate quotes, enter payments, capture photos and adhere to compliance requirements.
- Operational Accounts Receivable. Full Accounts Receivable functionality integrated with your accounting system.
- Accounting Integration. TSM Evolution integrates with Xero, MYOB, QuickBooks & Reckon as standard and we can integrate with other packages upon request.
- Business Reporting. Comprehensive reporting suite, scheduled reports, and report customisation.
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Reviews
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Review Source
Overall rating
- Ease of Use
- Customer Support
TSM Could be so much more
Reviewed on 16/10/2014
PROS: Easy to learn, fast post to MYOB, good scheduler & stock control.
Cons: too many faults...
PROS: Easy to learn, fast post to MYOB, good scheduler & stock control.
Cons: too many faults after TSM remote updates, job data lost many times from tech's tablet pcs, updates cause grief. Remote sync issues. Very poor asset handling, no auto fill fields on ID# or SERIAL no of equipment.
Slow in operation even with latest server & PCs. Reports good but not simple to set up. User guide not comprehensive, needed TSM rep at our office to do basic invoice & report set up and it is costly. Always a problem after every update - Beware. Would change if I could find a better system.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
The product always needs support to fix problems all the time poorly set up
Reviewed on 03/07/2020
they don't like you to complain, when you pay them for there service
They may own the software but...
they don't like you to complain, when you pay them for there service
They may own the software but we purchase the rights to use it
And it should work
Its meant to save time and money what a joke it costs you more time than it saves
Pros
the software is good when it works
For what we wanted
Cons
Never been able to get tablets to work properly
Poor interface, time consuming
The software fails after updates loss of data
Altering invoice layout caused system crashes
They blame your computer for the software crash
When its web based on there system
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Used TSM for a long time and grew out of it
Reviewed on 19/06/2023
TSM serviced our company very successfully for a long time. but the product became too slow and...
TSM serviced our company very successfully for a long time. but the product became too slow and didn't move forward with the times. I believe that they may have more products that could have serviced us better but they were never suggested or offered
Pros
TSM was easy to use and because we used the local version (not web based) it avoided alot of the issues you have with web based formats. TSM was easy to use and provided a good work flow
Cons
TSM didn't move with the times, the product that we were using didn't really changed in the 7+ years we were using it. the costs increased and the speed slowed
TSM FAQs
Below are some frequently asked questions for TSM.Q. What type of pricing plans does TSM offer?
TSM offers the following pricing plans:
- Starting from: $45.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of TSM?
TSM has the following typical customers:
2–10, 11–50, 51–200
Q. What languages does TSM support?
TSM supports the following languages:
English
Q. Does TSM support mobile devices?
TSM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does TSM integrate with?
TSM integrates with the following applications:
Fuuz, MYOB Acumatica, MYOB Business, MYOB Greentree, MyObjectives, Myobis, Oracle Energy and Water, Pronto, Pronto EMR, QuickBooks Payroll, QuickBooks Time, Reckon One, Reckon Payroll, Reckon.ai, Scala, Urbanise, Urbanise Facilities, Xero
Q. What level of support does TSM offer?
TSM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base
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