journy.io
About journy.io
journy.io is a customer data platform designed to help businesses capture customer engagement metrics to drive conversion, activation, adoption, retention, and growth while fighting churn. The platform enables managers to analyze leads and customers, from the very first web visit to becoming a paying customer to possibly churning. Administrators can group visitors into specific segments and use individual engagement metrics in existing workflows. Metrics include health score, campaign performance, lead qualification, personas, feature adoption, and churn detection.
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- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Conversion and expansion improved (saas)
Reviewed on 19/05/2022
Perfect. Our CS and sales team use it every day to keep track of customers.
Perfect. Our CS and sales team use it every day to keep track of customers.
Pros
Making segmentation of my customer base and seeing what each cohort is doing. Having churn and buying signals along the way.
Just knowing in what stage clients are and pushing them down the funnel on autopilot.
Cons
We had to tweak the rules for getting our customer health scores accurate. Would have loved to do that automatically, but no major issue.
Reasons for Switching to journy.io
Best bang for the buck and easy to get started.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
From reactive to proactive customer success
Reviewed on 01/06/2022
They help us reduce churn, so very I’m very happy with it. We now know how customers use our...
They help us reduce churn, so very I’m very happy with it. We now know how customers use our product and that helps with our quarterly checkins.
Pros
Journy helps us making sure that customers get the most value from our software and thus are successful. We shifted from a reactive, to a proactive CS and sales approach.
We also enjoy the Customer 360° feature where you see all customer information from our whole tech stack in one place.
Cons
I was worried that it might be too complex but it turned out to be very easy to work with.
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best for SaaS companies looking to increase revenue and diminish churn
Reviewed on 19/05/2022
Pros
360° customer view, churn/buying/expansion signals in my CRM and the customer journey mapping to how everyone is doing.
Cons
We use a custom CRM and had to put some effort in making a connection with it.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Much needed for all product led growth companies
Reviewed on 17/05/2022
Using journy.io directly impacted our business so wouldn’t change a thing.
Using journy.io directly impacted our business so wouldn’t change a thing.
Pros
They reduced our churn and increased our conversion rate. We have a freemium model so getting these free users to a paid plan was always a challenge.
We now segment good and bad free users and get them to our ‘aha’ moment faster through personalized content based on user behavior. All automated so that saves a ton of time.
Cons
No major cons atm. Maybe more integrations, although they have Zapier.
journy.io FAQs
Below are some frequently asked questions for journy.io.Q. What type of pricing plans does journy.io offer?
journy.io offers the following pricing plans:
- Starting from: USD 200.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Pricing that grows with you. Free version and trial available. Starts at $200/month.
Q. Who are the typical users of journy.io?
journy.io has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does journy.io support?
journy.io supports the following languages:
English
Q. Does journy.io support mobile devices?
journy.io supports the following devices:
Q. What other apps does journy.io integrate with?
journy.io integrates with the following applications:
ActiveCampaign, Freshdesk, HubSpot CRM, Intercom, Mailchimp, OutreachCRM, Pipedrive, SalesLoft, Segment, Zapier, Zendesk Suite
Q. What level of support does journy.io offer?
journy.io offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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