SimpleChurch CRM Reviews

Simplicity in data management for churches. This software is so easy to learn and use. Access to the information and tools via web browser or phone app is also simple and convenient.

Their options for how to use the database are limited. From time to time, we want to run a certain type of report or create a directory, but we can't do exactly what we want. Most of the time, it is close enough to be satisfied.

The organization of the program was very effective. I was able to keep everything organized like that.

The software itself looked old and outdated. At times, it was difficult to use.

Simple Church is just that; simple. The ease of learning the software, importing from old software, using the software....It is all clean, easy and performs exactly how we need it too. Customer support at SimpleChurch is also amazing. Whether it is a phone call, an email, or by using one of the many video tutorials, SimpleChurch is readily available to help however they can.

We have just begun looking at using the app feature. We are not too impressed that we cannot tweak the app to make it look like us, and hope that SimpleChurch changes those capabilities soon.

It is easy to use. Like that all employees have access to it but can also be limited to what they are able to do in it. The software we had before everyone did not have access. Also like the feature of being able to do mass text/voice call/email. Makes it easy to reach all of our members at one time.

Don't like that to print a directory people have to be in a group. We have people in our database that don't belong to a group and they get left out.

The overall platform is very user friendly. Compared to our previous software, SimpleChurchCRM is really easy for our office staff to use. Also, they continue to integrate various features which makes it a comprehensive tool for our church that allows for data management, online giving, text/email communication, check-in, and more.

We've ran into a few issues with our kids' check-in, but those were mostly in the beginning. Support has improved since we first began using the software two years ago, and we really like the features that continue to emerge.

It is pretty easy to use. It is much like our former software but more up to date in terms of technology.
Creating a directory is much nicer than our former software, once I can determine how I want it listed.
Statements are quite simple to create, again in comparison to the former system.
There are several options we don't use based on the size of the church, but what we do use is user friendly.

1. Having to reenter the person's name when doing the contribution breakdown each week. If they have say 4 different funds they contribute to, I need to make sure I have the correct name and the correct fund. We are a small church so this isn't a massive problem, more of an irritant.
2. The "More" button on the contribution side in order to add comments. It flashes on and off when you are trying to click on it. You think you have it for the one person and it has moved down to an empty spot. It gets in the way when trying to enter the dollar amount and opens up the comments section. Thought: create a "more" button, click on that and it opens up the comments spot instead of "chasing" the "more" button as it currently is.
3. Statements, directories, are more masculine oriented. Can't print up Mr and Mrs Jones on statements for example, it is one or the other.

(1) Having member information at our fingertips. (2) Combined Giving Portal that automatically populates with our members giving records. (3) Attendance records (when they work)

(1) Many times devices can't access member information. Random members will populate but not the ones we are searching for. (2) Different devices reflect different data (example: I show attendance 100 and the person standing next to me shows on 82). And yes, each of us have logged out and logged back in... nothing changes except sometimes it is worse after logging back in. (3) The Giving portal is not user friendly for the *business side. It is a waste of time and troublesome to contact each giver when they select OTHER as a giving category. All because SC will not allow there to be a fill in the blank feature when selecting OTHER. (4) Not to mention the lack of communication on the Giving Portal reports. If SC is going to take back money, it should be reflected on a report. Instead I have to submit a Support Ticket to find out why the reports don't balance with the money actually deposited. That is basic reporting-show everything. (5) Many times reports are missing. We can't close out the month on the finance side because we don't know where to apply the monies given.

What I enjoy most about SimpleChurchCRM is how well it integrates our online giving and our database. I find the ability to produce reports on giving, attendance very helpful. Furthermore, I like the ability to mass communicate (text, email) and the ability for members to update their information.

Sometimes the latest updates take a while to reach our system. The pricing system can be confusing at times.

I can quickly get addresses or other information. ease of background checks.

I do not like having to download every report. Sometimes I just want to view and/or print the information without having to save it first. when contributions are entered, I would also like the giving summary to be a separate page. It would also be convenient if the report could be emailed from the program.
Cannot find or review bulk emails or find out if they made it to the recipients.

I find the SimpleChurch CRM software to be incredibly user-friendly! I love that ALL of the member information is at my fingertips and is easy to update. Our shepherding team uses the Interactions feature regularly to make sure they are all on the same page as far as contacting people, visiting, communicating, etc.

The only thing that we'd like to see change is that when an interaction takes place with more than one person, we'd like to be able to "tag" the spouse/child in an interaction that we've logged with a particular individual so that the interaction shows up on both people's interaction logs. It's very common for our team to visit a couple at their home. Currently, we'd have to duplicate the interaction for it to show up on both individuals' logs.

Continued development, they're always adding new features. Cost is great for what you get.

Always wish for more capabilities, but what they have is great for most churches

We like the ease of use in finding and keeping up with church members once the initial information is put in.

Not able to keep certain easy-to-use schedules (like last week, Monday-Sunday, etc.) available in the giving reports module. We have to go in and change dates every week, both for online, offline, and total giving. More presets would be a great help.

I like how easy it is to use and it allows us to communicate efficiently with our congregation.

I would like to see a platform within the product that would allow volunteers to select times they can volunteer. The current way it is set up, the volunteer must be asked then reject before another can be invited, versus all volunteers can see the available time slots at the same time, and sign ups can be first come first serve style.

Mass messaging. CUSTOMER SERVICE - GOOD JOB TEAM. Probably the only reason we're still using SC-CRM.

We are close to changing from SimpleChurchCRM to Planning Center. One of the features of planning center is the option for the GIVER to opt to pay for transaction fees. HUGE PLUS! They also have ministry scheduling available. It's an ALL-IN-ONE solution. Check it out.

We are very much satisfied with the graphical user interface which is very easy to understand.

We like the pricing criteria in this product which is very reasonable and affordable.

I like that the software is web-based. You can access the program from anywhere to get information.

I don't like how the family members are connected. I have used other software that is easier to use regarding connecting individuals to families.