Eleo Reviews

Great for size of our company
Great customer service

More options for form design
Reports could be easier to understand how to create

The cost, video library and over all help section

Does not have a video feature for donor contact

I love there is documentation of what i need and who i need it from and everyone can see it at any point in time

It was a little confusing at first to navigate but once you get into the swing of things it gets easier to use

I have been in fundraising more than 30 years and have used a variety of data base management programs. I have acquire "Professional User" status in one premier system and consider myself an expert on donor database management. I began using Eleo when I accepted this position and was immediately impressed with the ease with which I was able to learn the system, the basic functionalities and the interrelationships of the modules within the database. But far more importantly, Eleo is supported by a team of expert, caring professionals who go out of their way to help the User deal with issues, find solutions, and manage their data in the best possible manner to effectively execute fundraising plans. Every member of the Eleo support team has been fantastic, courteous, and helpful! Also, Eleo also offers webinars to assist their clients improve their fundraising skills and subsequently fundraising goals!

Every database has its limitations, but Eleo's team has worked diligently to assist me overcome any type of obstacle or data tracking impediment I might have encountered - even historical data issues. If anything, I would love to see the Tasks module broadened for increased use of tracking actions and next steps.

Eleo is easy to use, and the support is fantastic. I also use Eleo for the Upperville Colt & Horse Show.

The duplicate check is odd- if I run the same search more than once, I often receive different results. It's probably me. LOL.

Eleo Online has proven to be the perfect CRM solution for our organization. Key strengths of Eleo include its intuitive donor management capabilities and adaptive pricing structure, making it both effective and cost-efficient. Eleo's customer support is first-rate, capable, and always willing to assist. Furthermore, Eleo's comprehensive privacy policy instills a sense of trust and security for our team. Lastly, we appreciate their detailed features catered towards the nonprofit sector, demonstrating Eleo's dedication to serving and optimizing the operations of organizations like ours. In summary, Eleo Online stands out as an exceptional CRM, marrying functionality with user experience, and we couldn't be happier with our choice.

Our team has not come across any problems with Eleo.

Management was great to work with and the software was very friendly. Once you entered your contact, it was left up to you what you wanted to accomplish.

To me personally, I do not have any cons.

The customer service is excellent, and questions are always answered quickly and effectively.

There are certain things small things missing that need to be addressed, such as adding images to letter templates.

I love that you can assign who should get credit for the gift. This feature helps our board members obtain their fundraising goals and keeps myself organized on our Give/Get policy

The view from the user's end feels a little old school but non the less, very easy to use.

This software is fully functional, with all modules included in the price. No having to pay for adding in a volunteer module, and events module, a grants module, etc. It's cloud-based, and there is no limit to the users. The support from ELEO us absolutely SUPERB! Call, get a person, get an answer. They don't charge you extra for it. They provide lots of training videos and documents as well as offer one-on-one trainings by request... none of which they charge for. They also didn't charge for the initial import/transfer of my data from our old software. Couldn't be happier. This is an amazing piece of software, especially for the price.

I'm still relatively new to this product, so any 'trouble' I'm having may very well be yet my own lack of understanding on how to do something. I do wish it switched from one screen to the next more quickly, though. Minor issue when compared to all the positives.

This product is very easy to implement, the service and support is fantastic, the reporting features and calendar integrations are great and there is plenty of room for growth with this as our donor management system.

Some features can be better tailored to meet mailing customizations and we look forward to the launch of those features.

Customer support!! I am so delighted to talk to a real person when I have a problem. They are always quick to solve things. They also take our suggestions and try to incorporate new tools into the database as they make sense for organizations like ours.
Ease of use- I have used and implemented 4 other databases at various non profits and this has been the easiest getting started with and training other individuals on.
Functionality- We are able to track donors and pull useful reports.
Integration- We are able to make custom webforms easily and targeted to specific uses.

Emailing using the database. I love that I am always able to track back what I sent out using the database but standard email products have so much more flexibility and versatility. I know that ELEO is always looking to improve functionality.

This product is super easy to use, even for coworkers for are not tech savy. If you ever had a question, their customer service team responds super quickly to assist with whatever you need.

There are a few negatives and kinks to the program. The first is that not all fields are able to be customized which makes it a little tricky trying to navigate it to fit the needs of your organization. I have encountered a few kinks in the program and mentioned it to their team and within a few weeks the kinks were fixed (i.e. not being able to soft credit a pledge payment or link a pledge payment to an event).

Easy to navigate and export reports.
Integrates with ConstantContact
Integrates with QuickBooks
Offers a less expensive and secure alternative to Paypal.

As with many software packages, it categorizes members by individuals and not also corporate with multiple individuals from the same organization. When we push the corporate member category, we'll continue to work with individuals and discount accordingly. Will also explore integrating into our website, i.e., for Board and member profiles automatically extracted from Eleo. This could easily shift to the "pro" column after consulting with Eleo and our web coder.