MaintainX Reviews

Ease of use, cross platform (great mobile app), great features

Some features/settings not quite tweakable to how we need them… yet

Ease of use and implementation. Helps ensure a quality service
Serves as training on new technicians

Does not have decent bearing analytics at this point

The ease of setup. From onboarding to going through each feature the platform is easy to follow and very intuitive.

Nothing yet. From my experience with the app and web browser I have not found any major hangups which could cause me issues.

Setting up work orders, asset, parts and procedures is very simple. User interface is intuitive.

Needs more user types, with appropriate cost, to allow for greater flexibility

Very easy system to use and get used to. Lots of features, plenty for everyone. Very powerful tool with frequent use. But most importantly, it's well supported.

Some of the automated features don't seem to be accurate at times. Can be hard to get your head around an issue on the reporting side. Sometimes don't trust the reports.

I think the export work orders and data function could be better.

MaintainnX is an amazing product. The software is very easy to use and find what you are looking for. It is a one stop shop for all types of records from work orders, to assets, to parts tracking and stock numbers.

The importation and adding parts and assets should be a little easier

I am able to independently collect data on every asset I had listed.

There is a limit to multi-tasking. I cannot run two timelines with two work orders open. Being a industrial mechanic, I sometimes have two or three projects going on at once in a day. If I start a job and wait for a part to show up, I tend to work on another machine until the part shows up. I stay busy and I want the program keeping track of what I do.

Maintain X has such great features and after doing A LOT of research and testing of other platforms, out performs all that I have found. It is very user friendly (which is helpful for folks who are used to working on the tools and not as much with technology). The support we get is great - from chat to our account manager. They have always tried to work with us to find ways we can utilize the system in a way that works for us. We use it everyday all day for work orders (Reactive), and preventative (PM) and it has been a dream since we implemented it over a year ago now. We also use another app that has integrated well with helping us automate other jobs that we used to manually put into Maintain X.

Pricing is per seat - it would be great if there was a package price for unlimited users or even "up to 30 or 50" users. It would be nice to be able to access reporting on mobile. Would like more than just 1 level of hierarchy (parent/child) in assets and locations.

It is a very useful tool for coordination of efforts between production, maintenance, and management.

It could be a little more flexible for me to fix original set up issues I created.

The ease of use and implementation. Phone App is extremely easy to use.

Cannot add multiple assets to a work order but that is a small small con

Customer support. There support team is unmatched

Still haven’t developed multi site inventory system

The customer support has been above and beyond. [sensitive content hidden] has been guiding us every step of the way and has been outstanding in setting up our system. He is a credit to the company.

I haven't found any yet. The entire process from start to finish and ongoing has been excellent.

I chose MaintainX because it is the only CMMS that has a fully functioning app. There is nothing I can do on a PC that I can't do on the app. My maintenance staff all have iPads and can access work orders and asset data anywhere in the shop including user manuals and schematics. No more running back to the maintenance shop to find the manual.

The ability to print QR codes would be great.

Ease of use. Its very user friendly and has a fantastic user interface.

We use the time feature of the work orders and while the web app will start a timer it does not actually log that time, it has to be done manually. Same for moving a WO from open to in progress, time is not tracked

I really enjoy the simple user interface and the ability to customize reports, views, and settings. The instant feedback on work orders and field team progress is very helpful. I especially like working with the MaintainX team, they have been a pleasure to work with throughout the years! They've worked hard to bring out features as quickly as they can and really worked to develop an amazing platform.

There are some limitations with managing inventory in multiple stock locations. The parts management system didn't fit our use case super well and we found it difficult to fully utilize. I do wish the platform could just do more things in general, which I know they're working on, but it's hard to have a one-size fits all and that's okay.

Its an all in 1 program. i used to have to navigate multiple programs to get the same information found here.

So far so good. no complaints! Its a comprehensive package!

The ease of use on the app to complete daily work orders

Creating work orders that are (outside) the norm and comlex

I like the ease of use MaintainX offers to users, work order organization, and inventory management.

I have trouble getting repeat work orders to generate properly.

does everything you want a asset management program to do and does it with ease

not a lot - pretty happy overall. Its been a very well thought through product