Qgiv Reviews

I have stuck with Qgiv for years because of its ease of use and easy to navigate UI. I can get in and out, make quick changes and never am hit with anything unexpected or updates that scramble by ability to navigate to where I need to go. Qgiv has very good customer service. You will speak to real people. They do a good job of not being annoying when they trying to upsell but do it in a helpful way. For example, they will educate you on text-to-give offerings and look for ways it can help add value but without pushing it on you. One cool thing I'll add and recommend that Qgiv added in the last few years has been the ability of donors to cover transaction fees which has been a nice little boost to our average gift.

This isn't the best software for a seasoned pro. Don't go in looking to organize donor and transaction data in lots of different ways. The dashboard reporting won't give you much more than how much you raised in the current month, but if that's all you need, Qgiv is a good choice.

We capture a lot of unusual data at some of our events, and QGiv lets us build custom fields to track those answers.

Sometimes it can be hard to figure out what type of fundraiser you need to set up and where to start from. Once you get started, it's easy, though.

I love the easiness of the ability to get someone from your customer service to help me when I’m having trouble. Your team has been so helpful!

The cost is expensive per month for our non profit as I understand things are expensive but every penny we spend is a penny we lose.

So easy to set up and integrate with our CRM. Also, love the registration process for our participants - easy to navigate.

Check -in process for in-person, day of events. This software is clearly geared towards online participate/online events. Tracking actual event attendees must be done manually.

Great features for non profit starting new and need help.

Cost is high for having higher features and abilities.

I love the ease of taking credit card donations. It is nice to have a system we can offer that service for, as we have a lot of elderly donors who have a hard time doing stuff like that online, so they call their donation in. I also love that Qgiv can integrate with Donor Perfect, that makes things so much easier and faster! Saves me a ton of time!!

Some times when I integrate with DonorPerfect Qgiv will put a donation in as "new" because all the data is not filled in, sometimes people just give their name. SO that can be confusing and messy sometimes because I then have multiple "donors" who are actually the same person.

integrates with Bloomerang (CRM), manages online giving, tools for forms, great customer service

unable to avoid duplicate names during credit card processing from QGiv into Bloomerang ... ex/Jane Doe vs Jane C. Doe

Very intuitive, easy to use. Pretty straightforward and A LOT of functionality. Reporting is VERY ROBUST! Lots and lots of data made available via their dashboard.

Probably cost. As a non-profit, would like more competitive pricing available an d more options to allow customers to purchase only what they need. Also, would really like to see a more customer friendly text giving platform.

Qgiv is easy to use, simple to set up, and the staff are super friendly and supportive even if you only choose to utilize the free version of their software. I can't recommend their services enough!

My only complaint about this software is that I don't have enough reasons to use it. The interface is great! I do wish their fee was a little lower, but its still cheaper than most!

When selecting an online giving platform to use, I compared several features. Ultimately, I was looking for a product that would not incur a monthly subscription fee and Qgiv was one of few that had that option. Although that decreases the functionality compared to their paid plans, I have found that the free plan has all I need and more. Plus, their customer service team is still accessible to help those on the free plan. On several occasions I have reached out to make sure I was setting up something correctly and they walked me through it step-by-step. They also have an extensive library of Help guides. Overall, I have found that the personalized help and large number of features in the free plan outweighs the higher processing fees on the transactions themselves.

While we would be interested in trying the peer-to-peer functionality, we have been prevented from doing so due to cost. That feature may be similar in price to other giving software, as I haven't researched that. But, for our small organization, that is one item that we've simply not been able to justify paying for. (I will say, however, that for other features--like text to give--that may be needed for a short time frame, such as a day of giving, you can opt in and out on a monthly basis, making it very easy to increase and decrease your features without committing for a full year.)

Qgiv has time and time again proven to be all we need and more. Whether we're using it to process program feeds, or utilizing it's specialized features for fundraising events, it has made processing transactions and collecting event registrations much easier! And the customer service experience is hands down the best anywhere! No matter my issue, every person I've spoken to at Qgiv goes out of their way to address our needs quickly and efficiently.

While Qgiv has a lot of great features, it can be difficult at times to navigate the software to find what features I need to access. But, if ever I'm lost, customer service makes it easy to find.

This product is very user friendly, both for users and for admins. It is fairly intuitive, and easy to customize to your specific needs. Pulling reports is pretty easy as well, and it breaks down where the money is coming from.

There are a few features that I wish were included, but there are problems very specific to my company. i wish that people could sign up twice using different classifications (we have 2 5K in different locations on different dates).

We have found Qgiv to be easy to use, intuitive, and we cannot rave enough about the excellent customer service. We often compare other third party vendor customer service to that of Qgive and wish they would all learn to be as attentive and helpful. It is worth every penny in the time savings, which is ultimately money earned for organization.

Nothing to add. We use the "free" version and it does everything we need considering we have not yet upgraded.

We really like the ease of creating forms for specific fundraising events. The user experience feedback has been overall very positive compared to our previous software.

There have been a few features in integration which could have been more user friendly. We would like to integrated our CRM which most of our offices have linked however for our headquarters office we need the deposit date not the date the donation is placed.

Easy integration with our website; love the customizable forms; customer service is outstanding - answers within the business day and you can TALK to a person.

Would love to be able to customize some of the forms a little more from time to time, but highly usable the way they are.

Qgiv made events and peer-to-peer fundraising super easy and user friendly! Our community loved the user-friendly platform and the integration with facebook fundraising!

occasionally things on the back end were hard to figure out, but usually customer support was able to help in no time.

Easy to set up, integrate with website, and customize so it's intuitive for end users.

The way that required fields are reflected on forms.
Also that transactions and recurring gifts are set up separately from donor accounts.

Qgiv's standard forms and peer-to-peer platform are easy to assemble and present a clean appearance. Their customer service is top-notch, precise and patient. Every time. I appreciate when I add an administrator, I can always show them the basics and feel good about referring them to Qgiv for any questions, knowing my people will have a good experience with customer service.

Event Registration is still clunky. I am glad to see this addition and about to start using it for the first time, but it's not quite as clear as i'd like it to be. We need a way to register groups of varying numbers.

Ease to set the fundraising page up and support.

Ability to customize widgets to meet fundraising needs.

Easy to use, when I have questions, just pick up the phone and customer service will walk through the process your working on

There really was no cons, we partnered with q-give at the same time we hired a new web designer.
The software is very user friendly