DonorPerfect Reviews

One stop shopping for complete donor and donation management, as well as QuickBooks and Constant Contact integration, allowing for ROI tracking on fundraising campaigns, PLUS Onboarding assistance through scheduled zoom calls and pre-recorded tutorials. Great support.

I have nothing but praise for DonorPerfect.

It does have strong features and integrates well once you figure it out.

We had 2 people quit because they hate the system. It basically caused a coup because the staff hated it so much due to the lack of simple controls. Want to see a list of donors? 7 clicks to generate a special report which you need to view in Excel. Want a list of donations? Likewise, 6 clicks through completely non-intuitive menus. How do you not have a 'donors' and 'donations' button on a donation database? These 'report generators' are 1990's tech, and it's driving us crazy.

It's got all the features, but feels so piecemeal - each function is a different app, and not all talk to each other.

DonorPerfect has a robust Events Management component. We are in the beginning stages of promoting and taking donations for our upcoming Gala. There are great features that help track sponsorships, create guest tables, etc. This is more comprehensive than the previous software we used.

Currently, only the Classic Forms can be used to capture online gifts for Events. I wish that the Online Form Builder was available to use because it has a more contemporary feel to the design and is really easy to use.

I wish the fee for the phone support was a little less expensive. As a small non-profit, every penny counts. However, as a fairly new user and a one person development office, I don't know what I would do without the excellent support.

"What I liked most about DonorPerfect is how user-friendly and customizable it is. As someone setting up a nonprofit, I found the donor management features incredibly helpful for tracking donations and building strong relationships with supporters. The detailed reporting tools make it easy to analyze data and plan effectively. I also appreciate the excellent customer support and training resources, which are perfect for someone new to nonprofit software."

"One area that could be improved is the pricing structure, as it may be a bit on the higher end for small nonprofits just getting started. Additionally, while the software is quite powerful, it can take a bit of time to fully explore and learn all of its features, which might be overwhelming for new users without prior experience with similar tools."

I love that the customer support is always available and willing to assist. With so many ways to pull information, I sometimes struggled to find the reports with the information I needed. Support helped me to not only find this information but understand how I can find it myself. I now feel a lot more confident in my understanding of the platform. I also appreciate the forms feature as it makes fundraising simple and is user friendly, both to me creating the form and to donors using it.

I feel for new users there is a big learning curve to understanding how to use the platform and how to pull the right information. There is so much available to you that it can be confusing. There are also filter elements that are not named clearly or extra boxes to check that can change the results you get.

I like the customizability of Donor Perfect. You can add fields for anything you want to track or information you need to collect. I also love the customer support. They have the best customer service I've ever experienced and their representatives are knowledgeable. I always know that my problem will be solved when I reach out for help.

I do not like the events section. I've used other software that is more robust.

One of the best features of DonorPerfect is its comprehensive reporting and analytics. The ability to generate detailed, insightful reports on donor engagement, giving trends, and campaign effectiveness has been invaluable in shaping our strategy and ensuring we're making data-driven decisions. It’s also incredibly efficient at tracking donor communications, which helps build and maintain long-lasting relationships.

One drawback we’ve noticed with DonorPerfect is that the customization options, while powerful, can sometimes feel overwhelming. Setting up custom reports or fields requires a learning curve, and it might take new users some time to navigate all the options effectively.

I love the Support team at DonorPerfect! I am new to the platform and the Support team is helpful, patient and effecient.

DonorPerfect's extensive features can be overwhelming, necessitating significant time and practice to become proficient. However, as I said, the Support team has been so helpful so this can easily be overcome.

Our reason for switching to DonorPerfect is that is has helped us move all our components for fundraising into one product. By using DonorPerfect, all of our system platforms are integrated in one place and records all donor interaction within the system. Previously, our email & text communications were not recorded in the donor system. We also like the "scheduled donor outreach" which appears on the Home screen. Using Donor Perfect has removed the duplicate entry of data which saves time and reduces data entry error.

Using the Chat Feature sometimes takes awhile before someone logs into the chat to help us. In addition, because of the difference in time zones, we find that the window of time for us to receive help can be challenging. However, with that said, the DonorPerfect team has been helpful in resolving any issues we are having as we learn the system. The Receipting function feels a bit "clunky" at times but we are learning to work within the system.

Well rounded platform that allows us track donations easily, track volunteers, add fields where needed, thank people promptly and pull lists on our supporters. The chat support is great.

It can be a bit technical and confusing in some aspects. Some parts could be improved.

My personal favorite thing about DonorPerfect is the wide range of customization that is available for data fields. Tied into that, reports are easy to run and can produce a lot of great data if you use your filters and export templates well. Support is very helpful whether on the phone or on chat. The free live webinars are also great and lead by very knowledgeable individuals.

It is a bit of a learning curve to get used to certain functions in DonorPerfect. There are a few features I would adapt or change, but I don't have any significant problems with the system.

The Customer support at Donor Perfect is excellent. Everyone that I have spoken to about a problem or a even simple question has been knowledgeable, thorough and most of all, pleasant to work with.

Some features are not entirely intuitive, such as the alternative addresses.

Ability to track various levels of donors in one platform, send thank you notes or messages, and maintain a comprehensive database of those who support our organization.

Sometimes generating reports or completing certain tasks are not entirely intuitive.