FACT-Finder
About FACT-Finder
FACT-Finder is the expert-voted #1 best site search solution and Europe's best-selling software for search, navigation, merchandising, personalization and recommendations. The software is used across industries, including retail chains, pure players, and B2B. Numerous outstanding retailers worldwide, including Foot Locker, MyTheresa, Lidl and Denios trust in FACT-Finder.
Our customers are among the first to benefit from advances in AI. Our latest release, FACT-Finder Next Generation Ascent, was developed from the ground up with state-of-the-art technology. This enables us to provide even more relevant search results in all languages, 100 times faster response times for data with millions of entries, and unlimited scalability of the product range.
Our leading e-commerce technology combines all online shop functions that lead customers to the right products in record time - even with the most demanding of omnichannel strategies. With our 20 years of experience and over 1,800 shop projects, retailers experience more sales across digital retail channels - up to 33% on desktop and 125% on mobile.
Key benefits of FACT-Finder
Site Search: error-tolerant, language-independent, self-learning, supports complex queries
Navigation: automatically generated category pages, tracking of customer journey
Smart Suggestions: predictive suggest menu enhanced with categories, images, prices, ratings, content and more
Product Ranking: automatically optimized and customizable placement of products
AI Analytics: optimizations based on data for search, KPIs, customer journey and more
A/B Testing: test and compare conversion optimizations, discover untapped sales potential
Location-Based Search: connect online to stationary businesses, provide shoppers with local store information
Consulting: dedicated customer success team, extensive experience in aligning online shops for maximum sales growth
Product Filters: fully customizable and relevant to the query, availability, category and more
Recommendations: personalized, automated, and context-based
Personalization: runs out-of-the-box, providing tailor-made search results to every customer
Merchandising Campaigns: quickly and easily promote products, no programming knowledge required
Guided Selling: simplify customers' decision-making through targeted questions
Predictive Basket: maximize reordering with AI and Machine Learning
B2B eCommerce Suite: customer-specific pricing, article number search, and more
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FACT-Finder FAQs
Below are some frequently asked questions for FACT-Finder.Q. What type of pricing plans does FACT-Finder offer?
FACT-Finder offers the following pricing plans:
- Free Trial: Available
We understand that in e-commerce, the one-size-fits-all approach doesn't work. Our dynamic prices are based upon the FACT-Finder modules you choose to power your online shop along with the number of monthly search queries and channels needed.
Q. Who are the typical users of FACT-Finder?
FACT-Finder has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does FACT-Finder support?
FACT-Finder supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
Q. Does FACT-Finder support mobile devices?
FACT-Finder supports the following devices:
Q. What other apps does FACT-Finder integrate with?
FACT-Finder integrates with the following applications:
Adobe Commerce, Intershop, OXID eShop, PrestaShop, SAP Commerce Cloud, Salesforce Starter, Shopify, Shopware, Spryker, WebSell
Q. What level of support does FACT-Finder offer?
FACT-Finder offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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