Bloomerang Reviews
Overall rating
Filter by
Company size
Time used
1291 Reviews
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love Bloomerang
Reviewed on 11/05/2021
Most fundraising vendors I've worked with feel very "salesy". Not Bloomerang. The company is made...
Most fundraising vendors I've worked with feel very "salesy". Not Bloomerang. The company is made up of genuinely good people who honestly care about improving nonprofits' relationships with donors and helping them reach fundraising goals. I've been a customer for over 10 years and their culture continues to be this way. I also love how much time I save - other CRMs require a lot of time to clean up and input data; with Bloomerang I am able to spend more time actually raising money.
Pros
The reporting meets all our needs, data is easy to import and read, customer service and tutorial videos and articles are on point, and the company offers continuing education courses on fundraising strategies.
Cons
I've converted to Bloomerang from other CRMs at three different organizations now. Whatever cons they are, they are very minimal, and Bloomerang is constantly improving its system. Any major cons I could think of in the past have been resolved through upgrades they've done over the years. If I ever do have an issue, they are extremely open to feedback and will add my concerns to their list of features to improve.
Reasons for Choosing Bloomerang
First switch was 11 years ago. I have been at two other organizations since then and both have converted to Bloomerang.Reasons for Switching to Bloomerang
It's easy-to-use and read interface and its focus on donor stewardship and retention strategies.- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Bloomerang is a great resource - especially for small nonprofits
Reviewed on 06/01/2024
Bloomerang has been an amazing resource for our young and fast growing nonprofit organization.
Bloomerang has been an amazing resource for our young and fast growing nonprofit organization.
Pros
Ease of use and implementation of giving and funding areas and opportunities.
Cons
Some of the forms and reports are overcomplicated.
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
unfortunate experience with customer service
Reviewed on 13/06/2024
I am not happy with my experience and would not recommend it.
I am not happy with my experience and would not recommend it.
Pros
the person who recommended it to us was friendly and personable.
Cons
they could not keep track of our customer account, and when I personally set up a debit account and wanted to terminate it, they were unable to do so.
- Industry: Capital Markets
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the good things that exist to make you happy is excellence
Reviewed on 21/07/2023
It is very good and has always spoken and is very easy and makes you happy to work such as...
It is very good and has always spoken and is very easy and makes you happy to work such as excellence confidence safety and constant enthusiasm and it also represents you on all platforms
Pros
It is effective good good in everything very easy and also makes you feel confident and interested
Cons
It is distinguished from all platforms because it is very easy and makes you love challenges and constant enthusiasm
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great CRM for Small to Mid-Sized Nonprofits
Reviewed on 10/11/2023
Pros
Easy to learn and use. Great for communicating with supporters and donor management. Good customer service and helpful articles/videos if you run into problems or have questions.
Cons
I wish there was an option to use it to communicate with constituents via text message
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A great CRM for small to mid-sized non-profits
Reviewed on 21/08/2023
We have had a great experience with Boomerang and use it to track donations, grant reports,...
We have had a great experience with Boomerang and use it to track donations, grant reports, cultivate donors and determine how close we are to reaching our budget goals. I can't say enough how helpful their customer support team is.
Pros
Bloomerang is a great way to track donations, run reports and track the pulse on how close you are to reaching budget.
Cons
Some of the reports are hard to run, but customer support is very helpful.
Alternatives Considered
Blackbaud Raiser's Edge NXTReasons for Switching to Bloomerang
It was cost effective- Industry: Farming
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Greatest hack for smart work.
Reviewed on 26/09/2023
Cool and satisfying. Better management and teamwork. I highly recommend.
Cool and satisfying. Better management and teamwork. I highly recommend.
Pros
It really encourages new skills. I have liked how easily compatible this software is to our operations. It has flexible features which really favoured us. It is easy to use and very secure.
Cons
None. No complaints. Am happy with Bloomerang.
- Industry: Individual & Family Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Most responsive support I've ever seen!
Reviewed on 12/09/2023
The system is extremely intuitive and easy to use. When working with data-entry volunteers, they...
The system is extremely intuitive and easy to use. When working with data-entry volunteers, they catch on very quick.
Pros
When you have a question, help is there within seconds! I frequently need to pull reports based on a variety of criteria, and their guidance is phenomenal. They don't do it for you, they TEACH you how to do it yourself, so you become more skilled at it! You also can create tasks with due dates to help keep you on track.
Cons
I wish there was a way to temporarily "tag" specific donors when needed for a custom report or email. Instead, I need to create a new custom field that meets the particular need.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bloomerang recommendation
Reviewed on 23/05/2023
Love Bloomerang and it is meeting our needs as an organization
Love Bloomerang and it is meeting our needs as an organization
Pros
Bloomerang rose to the top of my research in finding a CRM for our nonprofit because of the features, ease of use and reasonable cost.
Cons
No glaring challenges but a few glitches around the kindful integration that could improve like the functionality of the crowdsourcing and event pieces that are causing duplicates but also not allowing changes to be made to pages etc.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bloomerang
Reviewed on 03/06/2024
Overall it is a great product for fundraising and it helped me show my support.
Overall it is a great product for fundraising and it helped me show my support.
Pros
I enjoyed Bloomerang’s purpose and execution. I felt the platform fit its needs.
Cons
I do not have any complaints from my time using Bloomerang.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great tool with ease of use
Reviewed on 12/04/2023
We are so happy with Bloomerang that we have no plans to perform an RFP to look at other platforms.
We are so happy with Bloomerang that we have no plans to perform an RFP to look at other platforms.
Pros
Bloomerang is a great tool to manage our donor interactions, gifts, preferences, and fundraising efforts. We love the task and note functions as it reminds us when we need to follow-up with a donor and gives us the ability, in one central location, to make notes on how we have completed the task or any other communication with the donor.
Cons
It is a bit tricky to import our direct mail sends into Bloomerang. The first time I did it I wiped out the whole system, but luckily support got me back up and running asap.
- Industry: Civic & Social Organization
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Bloomerang
Reviewed on 16/06/2023
Donation management
Donation management
Pros
Easy access to historical donor record by the individual
Cons
I would like to see the comprehensive list of donors in the database and not have create reports to see the all
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Ineffective CRM - Steer Clear
Reviewed on 25/02/2023
Do you due diligence - we wasted our precious resources of time and money on Bloomerang. They have...
Do you due diligence - we wasted our precious resources of time and money on Bloomerang. They have refused to give us any portion of our money back despite not even getting to a live stage. Bloomerang's failure to provide what we were promised is incredibly disappointing and I hope that this review will help ensure no one else is as negatively impacted as we are. Bloomerang is not a non-profit - and they are willing to take from them.
Pros
Website presence is impressive - BUT you don't have to be a customer to take advantage of the research and information.
Cons
Everything about Bloomerang was problematic once we committed to the contract and paid in full. The simplified platform was met just as equally with a terrible onboarding process that involved a painful weekly meeting with little progress. Our sales contact did not return calls or emails and we were supposed to be guided by a project coordinator/manager who did not know the platform himself. We heard "My job is only to get the data over. You will have your other questions answered in the next stage." The inherent problem with that is that we consistently found data fields missing even though we gave complete access to our current database. They could have easily looked at records to determine what was missing. We never even got to the stage of working with the data.
Reasons for Choosing Bloomerang
We wanted to create more efficient processes over the database view of Raiser's Edge. Bloomerang did nto deliver. We are now moving forward with creating efficiencies in Raiser's Edge NXT.Reasons for Switching to Bloomerang
We were duped.- Industry: Civic & Social Organization
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Non-profit language and cultural organization
Reviewed on 09/04/2023
Pros
As an all-volunteer organization we like the ease of use and on-going webinars which help us advance our utilization of the system and integration with other systems and processes. Customer support is very responsive and effective.
Cons
At this point in our integration, we have not seen anything we don't like about Bloomerang.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good investment!
Reviewed on 18/04/2023
Pros
I enjoy the newsletter/correspondence functionality of the program
Cons
It takes a bit to figure out (the Names formal informal etc.)
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Product!
Reviewed on 12/04/2023
Overall, very happy with Bloomerang.
Overall, very happy with Bloomerang.
Pros
Love, love, love Bloomerang. I have used many other databases, and the ease of use is incredible. When I do hit a roadblock I just call customer care and they walk me through it.
Cons
Not thrilled about MailChimp (would prefer Constant Contact). Too few fonts, can't customize as much as I would like. The setup for letters is not the best. Hard to make the letters look centered on the page (huge margin on the bottom, so everything is stuck near the top). Would like more flexibility with creating the letters.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ease of Use
Reviewed on 06/03/2023
I am a fairly new user and have no previous experience with this type of software. However, I had...
I am a fairly new user and have no previous experience with this type of software. However, I had 20 years in the medical field and this reminds me of an EMR. Very easy to navigate through and manage data.
Pros
I work for a very busy small nonprofit. Between the ease of use and the fabulous tutorial videos I was able to basically teach myself how to use Bloomerang. Overall, I think this is a great program and I look forward to learning additional tips and trick so I can use it more efficiently.
Cons
It would be nice if Bloomerang allowed entries for households with more than one donor to share the same profile, while still being able to differentiate the specific donor. When we run mass mailings we find we have to meticulously comb over our labels to look for duplicates.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor experience all the way around
Reviewed on 08/03/2023
Very poor. We tried to get out of our contact early on because we knew what we were in for. We...
Very poor. We tried to get out of our contact early on because we knew what we were in for. We should have just counted it as a loss and moved on.
Pros
We liked our salesperson until she sold us the product
Cons
The ease of use was awful - we tried to run our first campaign out of it but we had several people choose to not participate because of the difficulty of setting up a donor pageThe biggest issue was that they shut off our donation capabilities (without telling us) on Giving Tuesday. They said that they blocked fraudulent payments so they did their job. We missed out on funds that we cannot recover and they still believe they did the right thing.
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Pleasing interface
Reviewed on 16/04/2023
Pros
In addition to the services, they also offered tips and tricks for the non profit sector. That was cool!
Cons
When we found a cheaper alternative that did all the things Bloomerang did and more, we switched providers.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Bloomerang is great Useability
Reviewed on 03/02/2023
I thoroughly enjoyed using it because all of the items included were very useful and provided a lot...
I thoroughly enjoyed using it because all of the items included were very useful and provided a lot of great advancements for our team.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Must use Product
Reviewed on 17/02/2023
Pros
User friendly tool and easy to know the tool.
Cons
NOthing much to specify as tool works with ease.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very User Friendly
Reviewed on 20/01/2023
The customer service is the best thing about Bloomerang. The help staff - via chat - have answered...
The customer service is the best thing about Bloomerang. The help staff - via chat - have answered everyone of my questions professionally, kindly, thoroughly, and are enthusiasticly supportive when I figure out a difficult spot with their help.
Pros
The layout is clear, clean & simple, the whole program feels very intuitive, and it is overall user-friendly.
Cons
It was tricky to get the donation page on our website, and the photo did not come out sharp even though it was a crystal clear picture.
- Industry: Fund-Raising
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best for Non-profit organizations
Reviewed on 14/01/2023
Pros
it's easy to operate particularly for fundraising programs and it has the option where you can reply to all to all donations
Cons
Customer service takes time to respond to questions/issues
- Industry: Individual & Family Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bloomerang Year 1 and loving it!
Reviewed on 23/08/2021
Our first year with Bloomerang has been well worth the money, time, and effort to convert. Our...
Our first year with Bloomerang has been well worth the money, time, and effort to convert. Our previous system was a well respected platform, but it was complex and had limited functionality without extensive training and oversight. Bloomerang is user friendly, intuitive, and has created efficiencies in our mid size nonprofit.
Pros
Our conversion from a more expensive, less user friendly platform was extremely smooth. The training and support is phenomenal. Live Chat Online is highly effective! Other features I like most is the ease of entry, report functions, tracking campaigns and appeals, social media integration, and website integration to name a few.
Cons
Grant tracking is a function I would like to see improve in the system so we can set recurring tasks for reporting and overall grant tracking as a whole.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Full featured system
Reviewed on 09/08/2022
We love Bloomerang. I've never been able to say that about other CRM packages we have used. Even...
We love Bloomerang. I've never been able to say that about other CRM packages we have used. Even our volunteers are able to get in and do meaningful work with this system. It' isn't cheap, but it is a very high quality system.
Pros
This is the first system we have used that is both easy to learn AND works well with other software packages. They have great partnerships with peer to peer platforms and are continuously improving the software.
Cons
I'd like it to track deceased contacts a little better. (You can mark them as deceased, but it doesn't note a date, and some other little things like that.) Their mobile app could be more full-featured.
