Keela Reviews

Keela's features were designed with non-profits in mind (versus business-based designs from competitors) that allow for easier organization of newsletter campaigns, volunteers, and interactions with contacts.

Keela 1.0 is rough around the edges in some aspects. For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down menus get squished or pushed off screen, and pressing one wrong button could lead you to lose your work.

I personally love how customizable Keela can be depending on the user. It's also nice that there are many functions that can be taken advantage of in Keela, keeping most of our Data in 1 place instead of spread out between multiple products.

With the amount of Data that was in our old database, we have had a hard time with the transition of correct data into Keela from our old server. It has taken more time then we have envisioned to get everything into Keela from Kindful. Additionally, I have personally had issues with importing taking up to 6 hours with Keela.

The implementation was easy and I thought they cared about us as a customer.

In the middle of COVID while trying to survive as a non-profit, with no donation coming in and having no Summer Camp program running, we decided that we could not keep any non essence programs running as we needed to try survive and remain open. As our records would indicate we had not used Keela for over 2 years (COVID), so we email them and terminated our relationship (renewal) as it was about to renew. Keela would not return the money to us, so we contacted the CC company and disputed the charged. Keela told us that if we withdrew the dispute that they would refund our money. So we withdrew the dispute, but Keela NEVER return our money. This is not the type of relationship we wish to have with any of our vendors.

Keela database and donor management is the most useful tool for our business model. It keeps track of donors and others interested in our cause and allows us to organize them effieciently.

One of the main issues when working with the database is the inability to sort in a way you would like. For example, moving transactions from one list to another while entering transactions from a certain date. Once finished, you are always brought back to the home page of where you were and not where you were in the list. It would also be more beneficial to have a smaller contact preview, currently the contact "preview" is basically opening the whole contact and less of a preview.

Keela is a very user-friendly platform. Everything within the system is easy to understand, to learn, and to navigate around. They provide video and text tutorials for every feature, which makes learning them a breeze. I also enjoy the simple but clear navigation around the platform, and find it very intuitive to find exactly what I'm looking for.

Our organisation has been using Keela since its early launch in Canada and, like any new system, we've found there have been some growing pains. I'd say overall that every feature Keela offers is easy to use and functional, I've also quickly run into constraints with things that I would love to be able to do within Keela. For example, the forms work perfectly when using Keela's existing templates, but it's either difficult or impossible to create a form outside of the templates. In addition, sometimes new features have a lot of promise but then are quite clunky to work within. For example, my organisation was very excited for the release of peer-to-peer fundraising, but then found the P2P platform very challenging to use for our potential donors. I'm sure all these things will get smoothed out over time, and overall I still very much enjoy using the Keela tools and platform.

I like the ease of use and communication features.

The chat feature needs work. It is a good start.

The migration process was smooth and the customer service support is quick and efficient. It is also user-friendly and easy to for donations processing.

The access form a mobile app/iPhone is not super easy. MFA process is tedious and slow.

We love how easy it is for people to learn the system. New staff are up and running on it effortlessly. The customer service is also stellar. The team really listens to our needs and helps us find solutions.

integrating our email provider with Keela's email function was difficult and managing unsubscribes has sometimes been a challenge.

I am so happy to have found Keela to supports my nonprofit needs! At first, I was impressed with the sales team and the product presented to me. The team took the time necessary to help me understand the product. They were not pushy and answered all my questions. They are more affordable than competitors with similar functionality. The software is super easy to use. It looks great. The functionality is excellent and is getting better each day. I really love the software. The best thing about Keela is their ongoing customer support. They are prompt when I request help. They answer the questions I ask specifically. They are really lovely! I am on a first-name basis with one of them. Ha. I recommend this software. It has been excellent for our nonprofit. We are a public policy nonprofit.

I do not use the dashboard so much and it's not that customizable.

I like the fact that it is user friendly and that we can maintain all the information we need in one place.

For my purpose, I only deal with inputting donor information and processing receipts. I don't really use other parts at this time.

I like having everything in one place. I am fairly new to the software, but I am loving it so far and see the value in having this as a donor management system. I wished we would have invested in it sooner.

Exporting reports do not always work and I end up doing screen shots in the browser to do my presentations.

Since I am new in the fundraising world, the best part of Keela, to me, is the customer service. Within a day I usually get a clear and precise answer to my questions. They are always adding new features and are willing to improve based on customer feedback.

Not a lot of software seems to be easily integrated to Keela. For a small non-profit like us, it isn't an issue yet but that's the only con that I can think of.

The ability to communicate easily to our donors based on certain filters and specifics. Also, the ability to organize our donors into different categories and collect reports based on our overall status as an organization. I also love the ability to create separate campaigns and impact areas and link them easily to our website.

The communication forms/templates are rather basic and can be difficult to create a unique email to send out.

Keela helps me to track fundraising contributions and provides reports that are user friendly and relevant to my organization.

The default report range often does not meet my needs but it's easy to modify.

Product is super easy to use and integrates well with our website.

The one challenge is that we can't fully integrate Keela with our festival registration system with respect to our scheduling requirements.