Jumbula Reviews
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97 Reviews
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Saved my business
Reviewed on 19/12/2018
I chose Jumbula from a field of products To run my afterschool program. I liked the way the system...
I chose Jumbula from a field of products To run my afterschool program. I liked the way the system will automatically bill my customers on a pre-set schedule. Really helped take my business to the next level.
Pros
Automated payments
Tracking of payments
Family information database
Cons
Ease of setup
Changes can be difficult
Would like more customization options
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great all purpose product with loads of features
Reviewed on 02/08/2023
It has been a really great onboarding experience. There are loads of tutorials and articles on how...
It has been a really great onboarding experience. There are loads of tutorials and articles on how to complete tasks.
Pros
I love the easy site design and customization features. Customer Service has been un-paralleled. I also appreciate that they listen to feedback and make suggestions based on that, like they really know our needs as users.
Cons
So far I am enjoying the user interface and finding it to be really intuitive.
Response from Jumbula
Thank you, Laura, for sharing your experience. We're glad to hear that the customization and design have been working smoothly for your needs, and that our support team has been helpful throughout the process. If there's anything else you'd like us to improve or assist with, don't hesitate to reach out. We're here to ensure Jumbula continues to work effectively for you.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
It takes days to get assistance!
Reviewed on 22/02/2023
Customer service takes long and usually assistance will come in the middle of the night not during...
Customer service takes long and usually assistance will come in the middle of the night not during the day when it is critical. They will email you 2-3 days later or will not follow up.
Pros
-Registration can be simple and easy at times if the system has no glitches -Reports-Rosters
Cons
-Too many glitches -Will not make changes in your enrollment forms-Withdraws will not go through even if requested -Does not update correctly with forms and prorates
Response from Jumbula
Thank you for your feedback about our service. We apologize for any inconvenience you experienced, including the delays in receiving assistance and the technical glitches you encountered. Your feedback is important to us, and we are actively working on improving our response time and resolving any technical issues to provide a better experience for our customers
Can you also provide me with the reference number of the service ticket so I can follow up with support team?
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flexible and Customizable
Reviewed on 16/12/2020
Great! They were always prompt in answering email and phone calls. Our onboarding specialist,...
Great! They were always prompt in answering email and phone calls. Our onboarding specialist, Ignacio, is very approachable and makes asking questions, training our staff or trouble shooting easy. The platform is easy to use, and there are lots of tutorial videos and articles to guide you through learning their system.
Pros
This software had the properties we needed to sell our program the way we wanted to. We have multiple registration periods a year, and we are able to sell our classes and future classes at the same time - while offering additional merchandise at the time of purchase.
Cons
We wanted to be able to create reports in a more customizable way than is currently available. However, the Jumbula team is very open to suggestions on how they can make their product even better. We felt very heard and are sure that their ongoing enhancements will work out any issues we are currently having.
- Industry: Education Management
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Newly Transitioned
Reviewed on 21/07/2021
We switched to Jumbula because we had outgrown the features of our previous platform. Obviously,...
We switched to Jumbula because we had outgrown the features of our previous platform. Obviously, Jumbula is more complex in order to provide many more features. I was able to test much of the system with the 7 day trial before deciding to switch. This was extremely helpful. In addition, the support staff has been amazingly responsive over my first two weeks of transitioning and getting set up.
Pros
Jumbula offers many more features than we had with our previous registration platform. We have only just transitioned but already parents are thrilled with the new ways to view and filter class listings especially the calendar view and managing of overlapping classes. We are looking forward to the mobile app for teacher (not used yet) and the customizable reporting. I love that family credits can be entered and families can choose when/how to use these. The family accounting and invoicing is much improved over our previous platform.
The emailing features will allow us to email from the platform rather than exporting to mail chimp.
Cons
The login and security features make navigation a bit challenging. Users with multiple roles must use different emails and logging in and out has created most of our challenges so far.
Also, finding the home site landing page is difficult when logged in.
Alternatives Considered
Learning Stream, RegFox, Sawyer, CourseStorm, Amelia, Camp & Class Manager and RegpackReasons for Choosing Jumbula
We switched from our previous platform largely due to pricing structure and challenges in managing/accounting of refunds, late registrations, adds and drops.Reasons for Switching to Jumbula
The pricing structure is more favorable for small lower priced classes and one-time class offerings and the free trial made it possible to examine it in detail before switching.- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Still learning but impressed so far!
Reviewed on 04/01/2022
Customer service is responsive and provides reasonable resolutions. The program itself is user...
Customer service is responsive and provides reasonable resolutions. The program itself is user friendly on the backside and we hope to hear from our families that is on their side, as well.
Pros
The pandemic presented an opportunity to sample different software for our unique programs and the ease and simplicity of the product is impressive. I believe we will be quite pleased with this product.
Cons
No current dissatisfaction areas. We are still in the opening process. Our real test will come when our Summer registrations begin.
Response from Jumbula
Thanks for your review, Jennifer. We are delighted to know are having a good experience with Jumbula and certainly hope your families enjoy using our platform for their registration needs.
Warm regards,
Jumbula Success Team
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love the Jumbula team
Reviewed on 11/02/2020
When I first contracted with this company, I was focus on a couple of particular solutions in a...
When I first contracted with this company, I was focus on a couple of particular solutions in a cost efficient way. As things progressed, we ended up solving a lot more at no additional cost. Just it was there. I have a second business and I had no doubt to jump once more and use the same system for that other business as well.
Pros
I appreciated the support during the training and setting up process, but the best has been the positive feedback we’ve received from parents regarding the easiness of the registration process. When parents tell you how smooth this system (Jumbula) was compared to others around, that praise seriously confirms you made the right choice.
Cons
A few more features could be added for mailing campaigns but I know the Jumbula team is already working on it.
Reasons for Switching to Jumbula
Price-benefit relationship, much direct and focused customer service.- Industry: Fund-Raising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review from ESEdF
Reviewed on 24/05/2021
It has been great having a website just for our classes and camps at a reasonable price!
It has been great having a website just for our classes and camps at a reasonable price!
Pros
Support is great! They are quick to respond, always helpful and open to suggestions. Shout out to [SENSITIVE CONTENT HIDDEN] - thank you for your consistent help and patience!!
[SENSITIVE CONTENT HIDDEN] was very nice to work with during the consultation process, helping to make the set up easy!
Cons
The reports can be too much - too much info to slog through to get what I need and it has to be done for each season. I wish that when I created reports with exactly what I need on them, those report options would be available for other seasons.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jumbula is the best program software for running before and after school programs
Reviewed on 09/12/2021
Pros
- Ease of use
- Innovative
- Looks modern
- Cohesive (especially for tracking payments, attendance, registration, and people or staff)
- Customer support is top tier
Cons
This is relatively new software, it appears, however, it already does more than other leading software available. That makes me excited about how the software will continue to grow.
Alternatives Considered
EZ School Apps, My Music Staff, SmartRec, Sawyer, CommunityPass and SchoolPassSwitched From
Blackbaud Financial Edge NXT, Procare Solutions, Blackbaud Raiser's Edge NXT and Blackbaud eTapestryReasons for Switching to Jumbula
- ease of use - customer support - external website option - price- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Camp Fire Heartland
Reviewed on 03/02/2022
The support team has been great.
The support team has been great.
Pros
It's very customizable! It works really well with what we use it for and it looks like our organization!
Cons
Some things take a while to find to utilize. There are specific aspects I wish it had but nothing too dire.
Alternatives Considered
UltraCampReasons for Choosing Jumbula
It costed too much money and we did not need all of it's features that we were paying extra for.Switched From
UltraCampReasons for Switching to Jumbula
Same as above.- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good basic registration system
Reviewed on 23/08/2021
My overall experience with Jumbula has been okay. Since, July, I stopped contacting customer...
My overall experience with Jumbula has been okay. Since, July, I stopped contacting customer service because they were non-responsive for customer service help (I think I asked for help two times before giving up this was not the case when I first started working with Jumbula). I managed and figured it out on my own afterwhile. My summer camp is almost over and I'm willing to give them another try next summer. Hopefully, the aforementioned items will be taken care of.
Pros
I love that this software is affordable and has the opportunity to be great. In the beginning, the customer service representative was very helpful in helping me setup the system. The software has some great functionality like the check-in/check-out tool and personal website page. The registration form once setup is easy to follow and use.
Cons
The functionality for managing volunteers is missing. I couldn't schedule or manage volunteers on this platform nor staff really. The interface with WIX doesn't work well, and activating payment via customer service. The Jumbula website page they provide is great but the registration information for families to register would not save by grade appearing out of sorts once published on the website. There was no fix for this.
Response from Jumbula
Thanks for your feedback! We appreciate your positive comments about our software's affordability and potential. We apologize for the challenges you faced with managing volunteers, the WIX interface, and customer service responsiveness. We value your input and will strive to address these issues in the future. We look forward to having another opportunity to serve you next summer. Thank you for your patience and feedback!
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Well designed platform with great customer support, a few areas for Usability improvement
Reviewed on 22/04/2022
The Jumbula platform gets better with each iteration and the IT folks are constantly working to...
The Jumbula platform gets better with each iteration and the IT folks are constantly working to improve the platform based on customer feedback. The Support Team at Jumbula is top-notch and one of the key selling points when adopting a new platform to manage this critical business process.
Pros
Jumbula class and camp registration platform is a game-changer for our business process. The ability to restrict a user's class registration based on the participant's age or grade is significant. We also like the way we can customize the registration process for our specific requirements and remove form fields not required which help streamline our client's registration process. Jumbula retains the participant's registration information and returning users can quickly add additional Programs without having to resubmit the requested form field information each time. Our clients are able to view all available classes and receive an automated confirmation upon registration.
Cons
The Jumbula customer-facing home site, where the user is presented with available class/camp options needs a significant UI overhaul. The use of HTML iframes to contain program data feel clunky and outdated and does not take advantage of current HTML/CSS web standards. However, once a program is selected the checkout process is smooth and intuitive.
- Industry: Performing Arts
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Thank you
Reviewed on 20/01/2023
Pros
Jumbula has helped us streamline our camp registration. We used to do it by hand, and through excel worksheets, so having the flexibility and automation that Jumbula provides has been game changing.
Cons
It can be a little tedious to search for information for multiple camps at once, such as the date of camps, etc. Because in the overview menu, it won't show all the information that I need without clicking into each individual camp.
Response from Jumbula
Thank you for your review, Deanna. We’re glad to hear that Jumbula has made camp registration more efficient for your team. We appreciate your note on the camp information display, and we’re taking it into consideration as we make improvements. If there’s anything else you’d like us to look into or suggest, feel free to reach out. We value your feedback and are here to help.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Chess tournament
Reviewed on 05/03/2022
Pros
Great features for families, convenient to use if you are a customer for the same company for an extended period of time
Cons
integration with outside site is not without bugs.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Registration Made Easy!
Reviewed on 04/01/2021
I am using Jumbula for my preschool registration. We are a private preschool that registers...
I am using Jumbula for my preschool registration. We are a private preschool that registers approximately 200 familes in 12 different classes. I was able to easily set up all of my class offerings in a user-friendly manner. I did not have one issue with my registration launch. Not one family had to ask me how to use the software. I am SO impressed. I cannot recommend this software enough!
Pros
This software was intuitive and user-friendly. As a first time user with limited computer proficiency, I was able to navigate the system and set up my registration. The parents loved the simplicity and ease of use. It was easy to add promo codes, pull reports, and monitor capacities. The drop and drag for the home site was awesome!
Cons
There are a few words here and there that I would not have known what they are without my original demo.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Closing account
Reviewed on 10/02/2022
Great! Customer service was exceptional and the service was very easy to use.
Great! Customer service was exceptional and the service was very easy to use.
Pros
It was very easy to integrate Jumbula into our website so customers could register for events.
Cons
I wish I could see a breakdown of participants per year.
- Industry: Farming
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Stay Away from Jumbula!
Reviewed on 04/02/2021
Pros
I did like that campers are able to pay their bill in instalments.
Cons
After spending at least 20 hours setting up this platform for our camp, having Jumbula link up Stripe and pay pal in advance, what a disaster! When we went live, something on Jumbala's end was not set up properly with Stripe. Customers tried to register and got an error message. 17 hours after requesting support, Jumbala contacted me only once informing me that Stripe was not connected properly. I immediately tried to fix the issue on my end. Still no response from support, still have customers contacting me that they can not register. I am going back to ticket Tailor.
Response from Jumbula
Thanks for your feedback, Diana.
I did want to express that the issue that you encountered was not related to Jumbula and was associated with Stripe (the payment processor). As you can see we have high ratings from all our existing clients and we have never experienced an issue related to our online payment system.
I am sorry to hear that you had this experience and never got a chance to start your account with us as I trust you would have enjoyed using our platform.
We would be happy to offer an extended trial period.
Best Regards -
Jumbula Client Success Team
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Jumbula - highly recommended
Reviewed on 17/12/2020
Responsive, helpful, and open to suggestions!
Responsive, helpful, and open to suggestions!
Pros
This software works great but an even bigger benefit is the support from Jumbula. It's got a few quirks but it's overall easy to use. The folks at Jumbula are amazing to work with.
Cons
There are some limitations if you truly want to integrate the service into a custom built website and we have found a workaround to do so, but keep this in mind. It's a great turn-key solution for the price and for a smaller organization looking for enrollment software. At the moment, we are making due with an iFrame provided by Jumbula but someday we hope they can get the Wordpress widget or some other more customizable solution up and running so we can better incorporate into our website.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Experience
Reviewed on 06/03/2019
Our program starting using Jumbula in 2017 and it has improved, enhanced, and made our registration...
Our program starting using Jumbula in 2017 and it has improved, enhanced, and made our registration process extremely efficient at a price that is unbeatable. Jumbula replaced our Excel spreadsheet and made our registration for approximately 200 students from pre-kindergarten to 8th grade much more user-friendly for our program and parents. The reporting enables administrators to extract information that is needed. Jumbula is a great product for the price and we could not be happier.
Pros
East of Use
Pricing
Availability
Secure
Reporting
Cons
Specific customizations are not as robust as you'd like
- Industry: Recreational Facilities & Services
- Company size: 1,001–5,000 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Customer Service
Reviewed on 31/12/2020
Customer service is great. I have been in contact them on a regular basis and they have even done...
Customer service is great. I have been in contact them on a regular basis and they have even done customized updates for suggestions that I have had over the last couple of months. We have a rather big operation and they are always open to improvements or suggestions. Very quick in responding usually as well.
Pros
Unfortunately before we could see the full effect of the software, COVID-19 happened and we had to cancel our programming. I think the software is very easy to setup and use on both the back office and customer side of things. It is very simple to use and does not require any kind of software background to use.
Cons
We have been setting up a lot of programs with 10 weeks or more and unfortunately it does take rather long to save when you change or update information.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 14/03/2019
Great product that allowed us to manage multiple remote location programs where the local school...
Great product that allowed us to manage multiple remote location programs where the local school staff can take attendance and manage a large district wide program for over 1600 students in over 100 schools.
Pros
I really like the ease of use of the product and the company's willingness to update its product to serve our needs. Most of my requests to have something changed with the program was done in less than a month.
Cons
Minor glitches, but it has never hindered what we are doing.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best classroom registration software!
Reviewed on 03/08/2016
We transitioned to Jumbula this past June after two unsuccessful attempts at customizing our own...
We transitioned to Jumbula this past June after two unsuccessful attempts at customizing our own software. We were looking for an out-of-the-box solution for our families to register for classes and Jumbula was it!
Pros
Jumbula is easy to use on both the front and back ends. Their customer support is personalized and quick to answer questions and make adjustments. Our families have responded very well to the system - it is extremely intuitive and easy to use. We have received very few calls with questions about how to enroll. It meets our program management and accounting needs and they have been very generous in creating several customized reports and functions for us! Also, you can't beat the price.
Cons
Donations are treated the same as any other product and therefore there is no automated tax deductible letter. This said, they are EXTREMELY responsive to customer needs so I wouldn't be surprised if this is included in a release down the road.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good so far
Reviewed on 03/03/2022
Good. Over all UX is friendly, and customer service emails get answered quickly.
Good. Over all UX is friendly, and customer service emails get answered quickly.
Pros
Registration day, I didn't have to manage over 100 phone calls.
Cons
It took a while to set up.
I think next year will be easier.
Reasons for Switching to Jumbula
Pricing structure and look of registration.- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jumbula Is An Excellent Product
Reviewed on 05/04/2017
I am the Executive Director for a nonprofit organization in Austin, TX that conducts fine arts...
I am the Executive Director for a nonprofit organization in Austin, TX that conducts fine arts sessions, workshops, and camps for children with special needs. Using the Jumbula platform as our registration site and as our email distribution platform is a great experience. We pay a low monthly fee for an easy to use platform on our end, and a user-friendly experience for the parents who register their children for our programs. I liked how easy it was to sync our Stripe and PayPal accounts. Jumbula produces several reports, and I rely on the Registration report the most. I enjoy looking at the stats of our email campaigns - I can see who our message was successfully delivered to and who opened it. When I had initial user questions, Ignacio was very quick to respond, and very helpful. I highly recommend Jumbula.
Pros
The software is generally easy for me to use. Once I learned how it works, it does not take me long to complete my tasks.
- Industry: Performing Arts
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
n/a
Reviewed on 18/05/2022
I have not used the software long enough to answer this question.
I have not used the software long enough to answer this question.
Pros
The Customer Service at Jumbula has been amazing!