Givebutter Reviews

My favorite features are the fundraising and online auction. We recently used this feature for a fundraiser and had a lot of success.

The customer service response time is great, however, one of the chat representatives was not helpful and did not know how to fix an error I made. He took a very long time trying to find the answer and ultimately was unable to help. Thankfully another representative reached out and my problem was fixed immediately.

I like that there isn't an annual fee, allowing our small nonprofit the ability to grow.

Givebutter is a bit clunky when it comes to its functionality. Don't get me wrong, it's a wonderful service for small organizations like ours, but there are some elements that don't always work smoothly. Additionally, there are some features I would love to have that GB doesn't offer, like grant management and a true ticketing platform with reserved seating and bulk ticket purchasing discounts. It that vein, it would be great if there was some thought put into how the platform works for performing arts organizations.

It was extremely easy to use, so we liked how our campaign was up and running quickly on our wix website.

I haven't delved into the auction section too deeply, but I know that we decided to use another free platform instead.

It was so easy to set up auction items.

it stopped reacting when everyone was checking out!
It also wouldn't let us assign live auction items to the winners nor would it let us add raise the paddle donors to the program to be charged!

Givebutter has made it so easy to create, edit, and share campaigns. The technology is so user-friendly, which makes engaging with diverse audiences a piece of cake. Requiring fees and giving donors so many payment-type options are small but extremely valuable features, saving and making us thousands of dollars with our first few events. Looking forward, I am excited to explore many more of the app integrations. I could go on and on...

I think some customization features (e.g. customized thank you emails for each "ticket type") are missing, which hinders my specific priorities; however, Givebutter's roadmap and ability to upvote features have been great ways to share my wants. Also, having to pay an additional fee to Zapier to connect to Salesforce is a big pain point for my leadership. Other platforms like Givebutter, though not at all on the Givebutter level, connect without an additional cost.

I've had experience with different donor databases before, and Givebutter is BY far the best one I've worked with. First of all, you can't beat the price, but beyond that, their CMS speaks to different platforms, such as QuickBooks and other platforms we use.

We've been using Givebutter for nearly a year now and have no complaints.

Easy for auctions and donations. Very user friendly.

I have no complaints! I have yet to have an issue or feel like something is missing.

It's easy to use. I don't have a background in fundraising or CRMs, but after a few weeks of playing around (and reviewing their tutorials), managing my customers became straightforward. Also, the ability to have donors or customers cover costs is very helpful. Our last CRM had a monthly subscription cost that became a problem, especially during months we weren't much using it. Having the flexibility of patrons helping cover these costs makes our org that much more financially sustainable.

There's a default setting that enables the patrons to give tips to GB. Though the tips can be adjusted by percent, there's an initial sticker shock to the final cost of a donation or service that was off putting to our customers—many of whom were older and didn't realize that this tip feature was optional. We've since disabled this feature on all our campaigns, and then tip GB ourselves with our payouts, but there were a number of unpleasant emails from angry patrons initially.

Free for non profits. Had to send paperwork to prove our status, after that was easy

We run multiple fundraisers on same account, so the lists of names gets mixed.

When transfer to our bank account, would be nice to have a few words appear on transfer on bank statement. We have multiple fundraisers and they all transfer as “Givebutter”. If we could make it say “Givebutter basketball” or even a few letters so the person doing bank reconciliation knows which of the 5 Givebutter sub accounts the transfer came from.

I love how easy and intuitive it is to use, how responsive the employees are when you need help, and how you can keep just about everything in one place. They also have a system of voting for new features that you want to be included in the next update, which I love.

The only thing we have a hard time with is business contacts. They want us to put first name, last name rather than the name of the business. However, I believe this is something they are working on.

The platform is very easy to use and user friendly.

I would like to see options for customizing reports for events.

The ability to delete events from the dashboard when they are over.

Once you figure it out it is easy to set things up for campaigns. We have been able to save tremendoulsy in the fees.

It is harder to move around when your admin window is not at full size. I often like to have 2 windows share a screen when I am updating spreadsheets.
It would also be nice to be able to download campaign info via spreadsheet.

Givebutter is easy to use for untrained volunteers. There is lots of online and phone help, and it doesn't require special programming.

You have to turn off special requests for donations to Givebutter, and accept a different forumula that lets you pay a percent of the donation. But we don't object to this. We understand Givebutter has to make some money somehow.

I like that I can have Pay Pal and other donation platforms, all in one place. I like having the ability to pull reports when I need them. I also like the way we can create campaigns and keep track of how much we have raised at any point of the event

I really don't have anything bad to say about Givebutter. I really like the features